Quests

Quests are the primary task units in QuestLore. Each quest represents a skill-building activity, project, or challenge that employees can undertake. When a member completes a quest and it is approved by a reviewer, they earn Experience Points and Coins.

Managers and owners create quests in the Quest Management area (Organization → Quests). Employees discover and accept available quests from the Quests Library.

Every quest has a difficulty level that determines how much Experience Points and Coins it awards upon successful completion. There are four difficulty tiers:

• Easy — Short, straightforward tasks suitable for onboarding or routine work. Experience Points and Coin rewards are lower.
• Medium — Moderately complex tasks that require some effort or skill. Rewards are proportionally higher.
• Hard — Challenging tasks demanding significant expertise or time. Yield substantially more Experience Points and Coins.
• Expert — The highest tier. Reserved for the most demanding, high-impact work. Expert quests carry the largest rewards.

A quest moves through three statuses during its lifetime:

• Draft — The quest has been created but is not yet visible to employees. Managers use this status while configuring quest details.
• Active — The quest is live and available in the Quests Library for employees to accept and work on.
• Archived — The quest is no longer available for new assignments. Historical completions are preserved.

Quests can optionally be configured as repeatable. A repeatable quest can be accepted and completed by the same member more than once, subject to a cooldown period set by the manager.

A cooldown value (in hours) is required for all repeatable quests. Once a reviewer approves or rejects a submission, the cooldown timer starts. The member cannot start a new attempt until the cooldown expires. Time spent waiting in the review queue does not count against the cooldown — the clock only begins after a final decision is made.

Non-repeatable quests can only be completed once per member. Once approved, the quest no longer appears as available for that member.

Quests can be tagged with one or more categories (for example, "Leadership", "Technical Skills", "Customer Success"). Categories help employees filter the Quests Library and help managers organise their quest catalogue.

Categories are created and managed by owners and managers under Organization → Categories and can be shared across quests and products.

A quest's visibility controls who can see and accept it:

• Public — Visible to all active employees in the organisation's Quests Library.
• Private — Only visible and assignable to specific members or departments selected by the manager at the time of assignment.

Every quest has a Required Reviewers setting that determines how many peer reviewers must evaluate a submission before a final outcome is reached. Managers set this value (1, 2, or 3) in the quest creation or editing form. The default is 2.

• 1 reviewer — A single reviewer is assigned. Their decision (approve, request changes, or reject) is final immediately. No arbitration is possible.
• 2 reviewers — Two reviewers are assigned and evaluate the submission independently. If both agree, the outcome is applied directly. If they disagree, the quest enters Under Arbitration status and a third-party arbiter (a manager or owner) makes the final call.
• 3 reviewers — Three reviewers are assigned. A majority vote (2 of 3) determines the outcome. No arbitration step is needed because a majority is always possible.

See the Peer Review article for a full description of each flow, including how arbitration works.