What is a Department
Departments are organisational groupings that mirror the real-world structure of a company — for example, "Engineering", "Sales", or "Customer Support". In QuestLore, departments are used to organise members and to influence how reviewers are automatically assigned to quest submissions.
Every member can belong to one department. Department membership is set by owners and managers on the Members page.
Creating and Managing Departments
Owners and managers can create and manage departments under Organization → Departments. Creating a department requires only a name. Department names must be unique within the organisation.
Once created, a department can be assigned to members from the Members management page. Departments can be renamed at any time; changes are reflected immediately across the platform.
Effect on Reviewer Assignment
Departments are the first consideration in the automatic reviewer assignment process. When a member submits a quest for review, the system first looks for eligible reviewers within the same department before expanding to the wider organisation.
This means that well-structured department assignments lead to more relevant, contextual peer reviews — a senior colleague in the same team is preferred over a randomly selected manager from another part of the business.
If no eligible reviewer is found within the department, the system progressively widens its search. See the Peer Review article for the full fallback sequence.